Published On: Thu, Mar 24th, 2016

Redress grievance in 60 days: PM to top officials

New Delhi: Sending strong message that delay in redressing grievances of people by three to six months is “unacceptable”, Prime Minister Narendra Modi on Wednesday directed top officials that most grievances should be redressed within 60 days.

PM Modi on Wednesday directed all top officials to put their system in place, setting a deadline of 60 days to redress any grievance.

PM Modi on Wednesday directed all top officials to put their system in place, setting a deadline of 60 days to redress any grievance.

Chairing the 11th interaction through PRAGATI — the multi-modal platform for Pro-Active Governance and Timely Implementation — Modi called secretaries and chief secretaries through video-conferencing for focused action in the next one month to ensure that grievances “barring exceptions” are disposed off within 60 days.

Urging officials to speed up the pace of work in redressing grievances, Modi emphasised that grievance redressal was one of the key features of governance in democracy.

He reiterated his directive for top officers to intervene in this matter.

“Now every department is deputing special staff to deal with the grievances, which is a good initiative. After all people write to government departments hoping their problem will be solved,” said a secretary level official, who participated in the video conferencing.

Inputs with Agencies

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