Published On: Sat, Jan 30th, 2016

Modi govt plans to make all public services available on citizens’ fingertips

New Delhi: The Modi government wants to make all public services available to people through mobile phones  in the next five years so that citizens don’t have to visit government offices, making it much easier for them to get their work done efficiently and conveniently.

"Multi-lingual mobile-governance services are important for service delivery. Aadhaar-linked, mobile-based authentication mechanism needs to be developed to become a widely-used channel for citizen authentication," said .

Multi-lingual mobile-governance services are important for service delivery. Aadhaar-linked, mobile-based authentication mechanism needs to be developed to become a widely-used channel for citizen authentication,” said DeitY Secretary J S Deepak, who was named on Friday as Telecom Secretary.

The Department of Administrative Reforms and Public Grievances (DARPG), which reports PMO, proposed this last week in a report prepared along with Nasscom and KPMG.

The move would be a vital element of India’s push to improve its ranking of 119 out of 193 countries in the UN e-government Index and breaking into the top 10, DARPG Secretary Devendra Chaudhary said in the report.

“In order to achieve the vision of Digital India and ensure the delivery of government services to citizens, the mobile platform needs to be leveraged to its full potential,” said the report’s foreword by J S Deepak, Secretary, Department of electronics and information technology (DeitY), who was named on Friday as Telecom Secretary.

“Multi-lingual mobile-governance services are important for service delivery. Aadhaar-linked, mobile-based authentication mechanism needs to be developed to become a widely-used channel for citizen authentication,” Deepak said.

Nasscom president R Chandrashekhar pressed for digital technologies to be brought centre-stage in the delivery of services to citizens.

Inputs with ET

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