Published On: Sun, Mar 15th, 2015

Over 3.70 lakh complaints against banks in 5 years

New Delhi: Over 3.70 lakh complaints have been received by the banking ombudsman during last five years with highest number of complaints, 1.02 lakh, against State Bank of India, reveals an RTI response.

SBI Chairperson Arundhati Bhattacharya Photo : Getty Images

SBI Chairperson Arundhati Bhattacharya
Photo : Getty Images

The data received shows that 3,70,543 complaints have been received by 15 banking ombudsman during 2009-10 to 2013-14.

During 2013-14, 76573 complaints have been received against Public Sector Banks, Private Banks and Foreign Banks operational in the country with maximum number of complaints, 21,206, against largest bank State Bank of India, it says.

Punjab and Sind bank recorded least number of complaints during the year in the Public Sector Banks category.

Among the foreign banks operational in the country Standard Chartered recorded highest number of 3357 complaints during the year while the least number of complaints were against BNP Paribas, State Bank of Mauritius and JP Morgan Chase Bank National Association with one complaint each, the response to Ramesh Sharma said.

In the Private Bank category, ICICI Bank recorded highest number of complaints during 2013-14 with 5325 complaints against it while the least number of complaints were against Nainital Bank with just 15 complaints during the year, it said.

PTI

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